Return Policy / Refunds

We do not offer refunds - but we do offer exchanges due to product flaw or shipping damage. All packages include $50 of shipping insurance. If you receive a defective item, please contact us no later than thirty days from your receipt of the defective item, at support@theburnbox.net with details of the product and the defect, photos, and any other necessary information and we will make best efforts to resolve the issue. Once we receive your item, we will inspect it and notify you that we have received your returned item. If a product flaw is found, at the determination of The Burn Box LLC, The Burn Box will send you replacement items for no charge. You will be responsible for paying for your own shipping costs for returning your item. Should The Burn Box find a flaw in the item, the shipping cost will be refunded to you.